FAQ

1: What are the special features of these water purifiers?

Our Natural Plus and Keny water purifiers use innovative KDF filter materials and small-molecule water technology to effectively remove heavy metals, chlorine, rust, and other impurities, enhancing water safety and health benefits. The Natural Plus features a high-efficiency KDF filter for long-term use, while the Keny (CBS-500 and CBS-500S models) offers a 99.99% filtration rate and uses coconut shell activated carbon to eliminate odors. Both are ideal for drinking, food preparation, and daily care, and are certified by the FDA and EPA for quality assurance.

2: How do I know which water purifier is right for me?

Choosing a water purifier depends on your needs. The Natural Plus (1kg, 3080 HKD) is ideal for families seeking healthy drinking water and long-lasting filters. The Keny (1980 HKD) is suitable for users who want to filter heavy metals and odors, especially given Hong Kong’s water quality concerns (e.g., pollution in the Dongjiang River). Detailed product specs and descriptions are available on the website. You can also use the "Chat with us" feature to get personalized advice from our team!

3: How do I place an order and make a payment?

Ordering at https://www.gikko.online/en/shop is easy! Select a product (like the Natural Plus or Keny), click "Add to Cart," and complete your checkout via "My Shopping Cart" or "My Order." Payment options include credit cards and other online methods. You’ll receive an email confirmation after placing your order, and delivery typically takes a few days. For any questions, feel free to contact us via "Chat with us."

4: Do the products come with a warranty or return policy?

All water purifiers come with maintenance guidelines, and filters should be replaced regularly to ensure performance. Products are quality-tested before shipping. If there’s any damage or dissatisfaction, you can contact us within 7 days of delivery to request a return (items must be unused and in original packaging). For details, visit the "Contact" page or reach out to our customer service team via "Chat with us."